Customer Service as a Leadership Strategy with Monique Richardson
Service leadership expert Monique Richardson shares how to lead through service, build thriving teams, and create psychologically safe cultures in this powerful episode.
Bite-sized leadership learnings

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What to Expect:
Practical Tools & Tips: Gain actionable advice and strategies that you can implement right away to make a positive impact on your leadership journey.
Insights from Claire Gray’s Book: Season One delves into key concepts from Thriving Leaders: Learn the Skills to Lead Confidently, bringing the book’s lessons to life with real-world applications.
Fortnightly Episodes: Enjoy regular, concise episodes designed to fit seamlessly into your busy schedule, ensuring you get the leadership insights you need without the overwhelm.
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Service leadership expert Monique Richardson shares how to lead through service, build thriving teams, and create psychologically safe cultures in this powerful episode.

In this episode, I sit down with Leo Bottary—author of Peernovation and founder of Peernovation, LLC—to explore what truly makes teams thrive in today’s complex and collaborative work environments.
Your leaders and teams are the backbone of your business. When they thrive, your entire organisation thrives. If you’re ready to invest in the future of your leaders and teams, let’s start a conversation. Together, we can create the conditions for your business to not just survive—but truly thrive.
Thriving Culture would like to acknowledge the traditional custodians of the land where we live and work, the Bundjalung nation of the Arakwal people, and pay respects to elders, past, present and future.
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